About StayIt

Last updated: July 2026

StayIt is a European digital accommodation platform that connects property owners with guests and tenants for stays of any length — a weekend city break, a season by the coast, or a twelve-month tenancy. Every eligible booking comes with property insurance of up to €1,000,000 included in the price, protected and traceable payments, optional monthly instalment plans for long stays, and identities verified by an independent third-party provider.

Who we are

StayIt operates an online marketplace — an "information society service" within the meaning of UK and EU law — through which hosts publish accommodation listings and guests discover, book and pay for them entirely online. We are a technology company, not a property company: we do not own, manage, inspect, sell, resell, rent or control any of the properties published on the platform, and we are never a party to the rental relationship that is formed between a host and a guest when a booking is confirmed.

What we do provide is everything around that relationship that makes it safe, transparent and effortless: the search and booking engine, the pricing and calendar tools, the payment infrastructure operated with licensed payment service providers, identity verification through a specialised third-party provider, property insurance arranged with a regulated insurance partner, Payment Protection that guarantees eligible host payouts, multilingual customer support, and the messaging tools both sides need to communicate before, during and after a stay.

We are a fully digital service. We have no branch offices, agencies or physical counters; our services are delivered exclusively online, and we communicate with our users primarily through the email channel and through the in-platform messaging and Support & Help tools available on every page of the site.

Our story

StayIt is operated by RENT ABOUT LTD, a private limited company incorporated in England and Wales on 12 November 2023 under company number 15277425. The company was founded with a simple observation: booking a home in another city — especially for months at a time — still involves more risk, paperwork and uncertainty than almost any other online purchase. Deposits handed over in cash, tenants and landlords who have never been verified by anyone, no insurance behind the stay, and no one to call when payment stops arriving. We set out to build the infrastructure that fixes each one of those problems, and to offer it in one place, in the price, by default.

Our mission and values

Trust by default. Verification, insurance and payment protection should not be premium add-ons. On StayIt they are part of every eligible booking, automatically.
Total price transparency. One service fee — 3% — and no hidden line items. The price at checkout is the price you pay.
Long stays deserve modern tools. Monthly living should be bookable, payable and protected online, with instalments, receipts and references — not envelopes and handshakes.
Both sides matter. Hosts deserve reliable, protected payouts; guests deserve accurate listings and fair treatment. Our rules, fees and protections are designed to keep the two in balance.
Compliance is a feature. We treat UK and EU rules — data protection, consumer law, platform regulation, payment security — as part of the product, not an afterthought.

What makes StayIt different

Insurance included in every price. Every eligible stay booked through StayIt is covered by property protection insurance of up to €1,000,000 per apartment, arranged with a regulated insurance partner. The cover is included in the price shown at checkout — guests never pay a separate insurance charge, and hosts never need to arrange booking-related cover themselves. The cover applies to stays booked and paid through the platform and is subject to the insurer's policy terms.
One transparent 3% service fee. We charge a single service fee of 3% on bookings. There are no listing fees, no subscription tiers, no "host-only" or "guest-only" surcharges and no surprise items at checkout.
Payment Protection for hosts (rent-default cover). If a guest fails to pay an amount they owe on a confirmed booking — for example a monthly instalment on a long-term stay — StayIt pays the eligible amount to the host and takes over recovery of the debt from the guest. The host's cash flow is protected; the guest deals with a professional counterparty under clear rules rather than an anxious landlord.
Independently verified identities. Identity verification on StayIt is performed by a specialised third-party verification provider using government-issued ID documents and anti-fraud checks. Verification is required before key actions on the platform — for hosts and guests alike — so that everyone you deal with has been checked by someone whose whole business is checking.
Flexible, secure payments. Guests can pay by credit or debit card (Visa, Mastercard), PayPal or supported digital wallets, or bank transfer where available. Long multi-month stays can be split into monthly instalments, each settled through a secure payment link delivered by email, and every transaction — one-off or instalment — carries its own unique transaction reference for complete traceability. All payments are executed by licensed payment service providers with Strong Customer Authentication.
Built for short and long stays alike. The same booking, insurance, protection and support infrastructure works whether the stay is two nights or twelve months — including calendars, monthly pricing, instalment schedules and long-stay discounts where hosts offer them.
Modern account security. Sign in with a password or with a passkey — passwordless authentication using your device's biometrics, PIN or a hardware security key. Passkeys are phishing-resistant and your biometric data never leaves your device.

How StayIt works — for guests

1. Search. Enter a destination, dates and number of guests. Listings show photos, amenities, sleeping arrangements, house rules, reviews and a transparent nightly or monthly price.
2. Verify. Complete identity verification once, through our independent third-party partner. It takes a few minutes and protects the entire community, including you.
3. Book and pay. Pay securely through the platform — in full, or monthly for longer stays. Your booking is confirmed by email together with a unique booking reference.
4. Stay. The property is insured for up to €1,000,000 for eligible stays, your payments are documented with unique references, and the Support & Help team is one click away on every page.
5. Review. After checkout, rate the stay and help the next guest choose well.

How StayIt works — for hosts

1. List. Create your listing with photos, description, amenities, prices, calendar and house rules. Publishing requires identity verification.
2. Receive bookings. Only verified guests can book, and payment is secured by the platform before check-in — you never chase money to open your door.
3. Get paid, reliably. Payouts are released to your chosen payout method after check-in, less the 3% service fee. On instalment bookings, payouts follow the monthly schedule — and with Payment Protection, an eligible payout arrives even if the guest defaults.
4. Stay protected. Property protection insurance of up to €1,000,000 per apartment stands behind every eligible stay, at no cost to you.
5. Manage everything in one place. Calendar, pricing, messages, reviews, transactions and payouts, all from your dashboard.

Long-term stays and monthly living

StayIt was designed from the start for the growing world of monthly living: relocations, remote work, studies, seasonal work, renovation gaps and "try before you buy" moves. For multi-month bookings the platform automatically produces a monthly breakdown of the total price, splits payment into instalments with clear due dates, emails a secure payment link before each due date, and keeps host payouts flowing on schedule — protected by Payment Protection if a payment fails. Both sides can see the full schedule, and every instalment has its own transaction reference.

Trust and safety, by design

Safety on StayIt is not an add-on; it is the architecture. Identity verification through an independent provider before key actions. Payments that never leave the platform — off-platform payment is against our rules precisely because everything that protects you is attached to the platform transaction. Insurance on every eligible stay. Payment Protection behind host payouts. Unique references on every booking and every transaction. Passkey sign-in against phishing. A locked listing once bookings exist, so confirmed reservations cannot be edited away. And when something goes wrong anyway, a documented, trackable support process that responds through the email channel.

Our commitment to UK and European rules

StayIt is operated by RENT ABOUT LTD, a company incorporated in England and Wales, and serves users across the United Kingdom and the European Union. As a fully digital service we operate in line with applicable UK and EU legislation, including:

the UK GDPR and Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) for our users in the European Union — see our Privacy Policy;
the Digital Services Act (DSA), as a hosting service and online platform serving EU users — including notice-and-action for illegal content and transparency towards users;
the Platform-to-Business (P2B) Regulation, in our relationship with professional hosts — transparent ranking, reasoned restrictions and an internal complaint system;
the Consumer Rights Directive and UK consumer law, in our relationship with consumers — clear pre-contractual information and fair terms;
the revised Payment Services Directive (PSD2) and UK payment regulation — payments executed by licensed payment service providers with Strong Customer Authentication;
the ePrivacy rules on cookies and electronic communications;
DAC7 and equivalent UK reporting rules, under which platforms report certain seller data to tax authorities.

Contact us

We communicate with our users primarily by email. You can reach our team at any time through the Support & Help form available on every page — include your booking reference so we can locate your case immediately — or by writing to support@nordora.net. For privacy matters, contact privacy@nordora.net.

StayIt is an intermediary platform and does not act as landlord, estate agent, tour operator, insurer or payment institution. Insurance is provided by a regulated insurance partner, Payment Protection is provided under our Policies, and payments are executed by licensed payment service providers; each is subject to eligibility criteria, terms, limits and exclusions.