Cancellation policies and refunds

Every listing has a cancellation policy clearly shown on its page:

• Flexible — full refund until 24 hours before check-in.
• Moderate — full refund until 5 days before check-in.
• Strict — 50% refund until 7 days before check-in, nothing after that.
• Non-refundable rate — no refund (you received a discount for it at booking).
• Long-term stays (28+ nights) — full refund until 30 days before check-in, nothing after that, regardless of the listing's policy.

The platform service fee is never refunded. Before you confirm a cancellation you always see the exact refund breakdown — what was paid, what is deducted and what comes back. The refund is credited instantly to your wallet, from where you can spend it on a new booking or request a payout.

If the host cancels your reservation, you receive a full refund with no deductions, and the cancellation is publicly recorded on their listing.