Help Center  /  Account & Security

How reviews work

After checkout both the guest and the host have 14 days to review each other. Reviews are double-blind: they publish only once both sides have submitted theirs (or the window expires) — so nobody can tailor their review to the other's.

  • Guests rate the overall stay and the categories (accuracy, location, communication, check-in, cleanliness, amenities, value) and can attach photos.
  • Hosts rate the guest.
  • A published review can be publicly replied to.
  • On the listing you can sort reviews (newest / highest / lowest) and translate them to your language.
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