How the platform protects you — guarantees and cover

Stay With Us is not a classic insurance company, but every reservation comes with a built-in protection programme for both sides:

• Money flows through the platform — the guest never pays the host directly. Funds are released to the host only after the guest checks in, so the guest is protected if the place doesn't match what was agreed.
• Rent Payment Guarantee — on long-term rentals the host is paid on time even when the tenant is late; the platform advances the instalment and collects it from the tenant (see the dedicated article).
• Property Protection for hosts — damage is settled from the security deposit, through the Resolution Centre, and above the deposit the platform pays the awarded difference (see the dedicated article).
• The security deposit protects the host against damage and unpaid obligations.
• The Resolution Centre — an independent process for damages and disagreements, with an administrator's decision as the final instance.
• Verified identities — no booking and no money withdrawal without a confirmed identity.
• Full refund on host cancellations + a public note on the host's listing and host penalties.
• Double-blind reviews — nobody can condition a review, because reviews publish simultaneously.

All of the above applies only while communication and payments stay on the platform — that is the single most important rule of safe renting.