The Resolution Centre — damages and disputes

For damages, missing items or other financial disagreements use Resolutions in your dashboard. The process:

1. Open a claim on the reservation — describe what happened, the amount requested, and attach evidence. Claims can be opened within a set window after checkout (60 days by default).
2. The other side responds — they can accept (in full or partially), decline, or propose a settlement.
3. Escalation to the administrator — if you can't agree, the platform administrator takes over, reviews both sides' evidence and makes the final decision.

Awarded amounts are settled from the security deposit or through the wallet. You are notified on-platform and by e-mail at every step.