Property Protection for hosts
Every stay booked through the platform includes Property Protection for hosts — a programme that makes sure damage caused by guests never stays on the host's back.
The three layers, in the order they apply:
- Security deposit — set your own deposit on the listing; it is collected from the guest together with the booking. Confirmed damage claims are settled from the deposit first.
- Resolution Centre — report the damage with evidence (photos, receipts) within the claim window after checkout. The guest responds; if you cannot agree, the platform administrator reviews the evidence and issues a binding decision.
- Platform cover — when the awarded amount exceeds the deposit (or no deposit was set), the platform pays the host the awarded difference and recovers it from the guest afterwards. The host does not chase the guest personally.
What is covered: physical damage to the property and its inventory, missing items, and extraordinary cleaning caused by the guest. What is not covered: normal wear and tear, pre-existing defects, and anything arranged off the platform.
To keep the protection valid: document the property's condition (photos before/after), report damage promptly through the Resolution Centre, and keep all communication and payments on the platform.